O U R  P R O M I S E

Return & Refund Policy

At Mood & Memoriés, every scent is chosen to become part of your story — so your happiness matters to us. If something isn't quite right, we'll do our best to make it right. Please read the details below.

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Because fragrance is personal (and for hygiene reasons)

Perfume is a hygiene-sensitive product, so once a bottle has been opened, used, or tested, it can't be returned or exchanged. Please choose with care — and if you're unsure, start with our 5 ml sample box to f ind your scent before committing to a full bottle.

Returns — Eligibility

1. Contact us within 7 days of receiving your order at:
   📧 info@moodandmemories.com | 📞 +92 300 1579729

2. Provide your order number and a photo of the product received.

3. Once approved, we will arrange a replacement or guide you for return shipping.

How to return

Email us at info@moodandmemories.com with your order number, and our team will share the return instructions and address. Once we receive and approve the returned item, your refund will be issued to your original payment method. Please note that delivery charges are non-refundable.

Damaged or wrong items

In the rare case your order arrives damaged or incorrect, please reach out within 48 hours of delivery with a photo and a video taken while unboxing. We'll verify and arrange a replacement or refund — your choice — at no extra cost.

What can't be returned or exchanged

For hygiene and safety reasons, we can't accept:

• Opened or used products
• Tested or sprayed fragrances
• Items without their original, sealed packaging

A few important notes

• All returns and exchanges must be approved by our Customer Support team.

 Mood & Memoriés reserves the right to decline a return or exchange if the item doesn't meet the conditions above.

Need help?

Our team is only a one message away:

📧 info@moodandmemories.com | 📞 +92 300 1579729

 

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MOOD & MEMORIES