Refund policy

 

At Mood & Memories, your satisfaction is our priority. We ensure that all perfumes are carefully checked and packed before shipping. However, if there is an issue with your order, please review our return & refund terms below:

Eligibility for Returns

We accept returns only if:

• You received the wrong product.

• The product was damaged or defective upon arrival.

• The product remains unused, unopened, and in its original packaging.

📌 For hygiene and safety reasons, opened or used perfume bottles cannot be returned or refunded.

Return Process

1. Contact us within 48 hours of receiving your order at:
   📧 info@moodandmemories.com | 📞 +92 300 1579729

2. Provide your order number and a photo of the product received.

3. Once approved, we will arrange a replacement or guide you for return shipping.

Refunds

• For COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.

Non-Returnable Items

• Opened or used perfume bottles

• Sale, discounted, or promotional items

Exchange Policy

If you wish to exchange a product (unopened & unused), please contact us within 48 hours of delivery. Additional shipping charges may apply.

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✨ We aim to make your shopping experience smooth and reliable. For any concerns, our support team is always ready to assist you.